Delete your account and data

Effective date: November 2, 2026

You can delete your DesiDots account and the personal data connected to it at any time.

Option 1: in the app (fastest)

1. Open the DesiDots app and sign in.
2. Go to Profile.
3. Tap Delete my account (at the bottom).
4. Read the notice, type DELETE and confirm.

Option 2: by email

If you cannot use the app, email privacy@desidots.com from the email address of your account with the subject “Delete my account”. We may ask you to confirm it is you. We act on valid requests within 45 days.

What happens

• Your account is locked straight away and you are signed out on every device.
• You have 30 days to change your mind. Sign in again and choose “Keep my account”.
• After 30 days it is deleted for good and cannot be restored.

What is deleted

Your sign-in, profile (name, phone, photo and the details you added), saved addresses, cart, notifications, reviews, and any screenshots you sent to support.

What we keep, and why

Records of orders and payments are kept for 7 years because tax, accounting and refund rules require it. They are separated from you: your name, phone number and street address are removed and only the city and state remain. They are no longer linked to your account.

When you cannot delete yet

If you have an order that is on its way, or a refund that is still being paid, finish or wait for it first. The app tells you. Seller and administrator accounts are closed by DesiDots: write to support@desidots.com.

Questions

privacy@desidots.com. See also our Privacy Policy.